Responsive designs, as witnessed by web design agencies, become more of a need rather than a want. In 2015, mobile devices were served 35% of website traffic. Then that figure was 43 per cent in 2016. Today, 50.3 percent of website traffic happened on a phone instead of a computer or tablet in 2017. That’s just a 7 per cent increase in mobile traffic from 2016 to 2017. You shouldn’t have to change anything if you have a responsive platform or a dynamic service site where the primary content and markup is identical across the mobile and desktop.
It is time to start playing catch up for those of you without a mobile-responsive web site.
Chatbots for Customer Support
Chatbots are appreciated by 57 per cent of consumers for their instantaneity. And Gartner predicts that by 2020 more than 85 percent of customer interactions will occur on the business without a human. Likewise, according to TechEmergence, the next five years will see chatbots become the number one user technology across all AI integrations.
That’s pretty much hype. And the chatbot is already finding its place amongst customer service professionals. Which is no great surprise. Through hiring bots instead of humans, companies can save a lot of money. Collectively, customer service industry accounts for about $23 billion.
Accelerated Mobile Pages
Google is attempting to encourage and empower business leaders to build websites that load instantly and operate smoothly on mobile devices with Accelerated Mobile Pages (AMP);
We want to work alongside smart ads and load instantly web pages with rich content such as images, animations, and graphics. We also want the same code to function across multiple platforms and devices so content can appear anywhere in an instant — no matter what type of desktop, laptop or mobile device you’re using.
You should probably consider changing, even if you only want your website to drive higher engagement and brand awareness. They’ll probably become more famous in 2020 and one way or another you’ll have to be prepared for their success.
Voice Search Optimization
The voice search queries were multiplied by 35 times from 2008 to 2016. And today, 19 percent of people are using Siri at least once a day, and 55 percent of teenagers and 40 percent of adults are using voice search regularly. In 2020, 50 percent of search queries will be done using speech rather than text.
The question, then?
Voice search is a trend which breaks everywhere in search engines. And technology such as Siri on iPhone, Cortana on Android, Google’s Google Assistant, and Alexa and Amazon’s Echo are not only increasing how commonplace voice search is, it’s making the feature more comfortable for consumers.
The robots are likely to make a huge difference in the world of cybersecurity by 2020.
AI will become the future of cybersecurity as developers learn how to build artificial intelligence (AI) that can help with everything from customer support to predictive trends and image recognition.
In fact, Statista estimates that, between 2016 and 2025, companies around the world will spend nearly $2.5 billion on artificial intelligence that is meant to prevent cyber security threats.
Yet why are robots so effective in the field of cybersecurity?
For all sorts of reasons. Cybersecurity practitioners are often unable to work to disperse an attack until the damage is done. After all, working, eating and going to the bathroom still cybersecurity experts need to. The point is, there aren’t always those people available.